At Rganani, we aim to provide high-quality products and a hassle-free shopping experience. Please read our Refund Policy carefully before making a purchase.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- Items must be returned in accordance with our Returns Policy.
- Products must be unused, unopened, and in their original condition and packaging.
- Returns must be initiated within 14 days of delivery.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued to the original payment method used at the time of purchase.
Non-Refundable Items
- Shipping and handling fees are non-refundable unless the return is due to our error (e.g., incorrect item sent or a faulty product).
- Items that are damaged, used, or not in their original packaging will not be eligible for a refund.
- Returns received after 14 days may not qualify for a refund.
Partial Refunds
In certain cases, partial refunds may be granted:
- Items returned in non-original condition, or with missing parts not due to our error.
- Returns made after the 14-day return period, at our discretion.
Contact for Refunds
If you have any questions about your refund or need assistance with a return, please contact us:
Rganani
📍 10 Chancellors Road, London, W6 9RS, Greater London, United Kingdom
📧 support@rganani.co.uk
📞 +44 7581 009863