This Privacy Policy describes how Rganani (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from [rganani.co.uk] (the “Site”) or interact with our services (collectively, the “Services”).
By using our Site and Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use the Site.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on our Site with a new “Effective Date.” Continued use of the Site constitutes your acceptance of the updated policy.
2. Information We Collect
a. Information You Provide:
We collect personal data you provide directly, including:
- Contact information: Name, address, phone number, email address
- Order information: Billing and shipping details, payment confirmation
- Account information: Login credentials, security details
- Customer support: Any information you include in communications with us
b. Automatically Collected Data:
We collect usage data through cookies and similar technologies, including:
- IP address, browser type, device data
- Site interaction behaviour
- Referring URLs and session duration
See our Cookie Policy for more details.
c. Information from Third Parties:
We may receive information from:
- Our commerce platform provider
- Payment processors (e.g. Stripe, PayPal)
- Advertising partners (if you engage with our ads)
3. How We Use Your Information
Your personal data may be used to:
- Process and fulfil your orders
- Provide customer support
- Maintain your account and preferences
- Communicate order updates or marketing (with your consent)
- Improve our services and website
- Prevent fraud or misuse
- Comply with legal obligations
4. Sharing Your Information
We may share your personal data with:
- Service providers (e.g. delivery couriers, payment gateways, IT support)
- Business partners (for marketing, with your consent)
- Legal authorities, where required by law
- Affiliates, for operational needs within our business
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences
- Enhance site performance
- Measure analytics
- Personalise marketing
You may adjust cookie settings in your browser. Disabling cookies may impact functionality.
Our Site does not respond to “Do Not Track” browser signals.
6. Data Retention
We retain personal data as long as necessary to:
- Maintain your account
- Fulfil orders
- Meet legal and regulatory obligations
- Resolve disputes and enforce our agreements
7. Security
We implement technical and organisational measures to safeguard your information. While no method is 100% secure, we work diligently to prevent unauthorised access, use, or disclosure.
8. Your Rights Under UK GDPR
If you are located in the United Kingdom, you have rights to:
- Access your data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Data portability (in applicable cases)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at support@rganani.co.uk. We may request verification to protect your data.
9. International Transfers
Some of our service providers may be based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government.
10. Children’s Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us to have the data removed.
11. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies separately.
12. Contact Us
If you have any questions, concerns, or would like to exercise your data rights, please contact us:
Rganani
📍 10 Chancellors Road, London, W6 9RS, Greater London, United Kingdom
📧 support@rganani.co.uk
📞 +44 7581 009863