At Rganani, we want you to be completely satisfied with your purchase. Please review our Return Policy below to understand the conditions and process for returning items.
Eligibility for Returns
All return requests must be made within 14 days of the delivery date.
Items must be unused, unopened, and in their original packaging.
A valid proof of purchase (e.g., order confirmation or invoice) is required for all returns.
Non-Returnable Items
We are unable to accept returns for:
- Products that have been used or opened
- Customised or personalised items
- Items marked as final sale or purchased at clearance prices
How to Initiate a Return
Contact our customer service team via email or phone.
Provide your order number, the reason for return, and any relevant photos or details.
Our team will review your request and issue return instructions, including the return address.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g. incorrect or defective item received).
We strongly recommend using a tracked shipping service and purchasing shipping insurance, as we are not liable for lost or damaged return shipments.
Inspection and Processing
Once we receive and inspect your returned item, we will inform you of the outcome via email.
If your return is approved, we will issue a store credit or arrange for an exchange within 7–10 business days.
If your return is not approved, we will notify you with the reason.
Contact Us
For all return enquiries, please get in touch with us:
Rganani
10 Chancellors Road, London, W6 9RS, Greater London, United Kingdom
support@rganani.co.uk
+44 7581 009863
By purchasing from our website, you agree to the terms outlined in this Return Policy. We’re here to help ensure a smooth and fair experience for all our customers.